Thursday, December 23, 2010

Bad News

The holidays that we will pay you for are Thanksgiving, Christmas, New Years, Fourth of July but unfortunately not the day after Thanksgiving although you will have that day off it will not be a paid day for you.
This was in an email that I received from the temp service because I was told by the company I temped for that we would have the day off after Thanksgiving but because it was not going to be paid that I would lose out on pay that day. By explaining to me that we have many days that the company considers as paid time and putting it first it did not seem as much as a letdown just more like another day off.
Sometimes people rely on email so much that the message could come off the wrong way and I believe that if you send a bad news email it would be a good idea to follow up with that person face-to-face. If someone was giving an update that sales figures where down then the person could also end with that note that even though sales are down that we have an opportunity with each customer that comes in to provide excellent service. When I worked in retail during the winter it was a slow time but if you had the one customer who wanted to shop and not have to bother shopping for months than you knew the potential for a sale was good. Many times emails are sent from district managers to cheer up and keep hopes up that things will get better and a good manager will be able to encourage their staff that things will get better.
Nobody likes to receive bad news but if you do it with an uplifting and positive manner than people will know that the news is bad but they can take a proactive approach to try to change the situation. Our book, tells us to end on a positive note, “Close your document with a positive statement…whatever you write do not bring the bad news up again” (Roebuck, 2006, p.89).

I hate listening to someone whine and complain that one person could bring a team down if people listen to him or her long enough, who needs someone with a sour disposition? When bad news is shared people may want to talk about it instead of moving on or trying to come up with a solution to the problem.
Roebuck, D. B. (2006). Improving business communication skills.  Upper Saddle River, N.J.:

            Pearson/Prentice Hall.


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